A huge advantage that makes Gas Chill stands out, is the after sales services. Gas Chill and Kawasaki Thermal Engineering has offered a full technical training to Gas Chill’s team of engineers and technicians. The technical training included: - Observing chillers manufacturing. - Observing chillers assembly. - Learning the operation and the technicalities of each part of the chiller. - Extensive course on chillers installation. - Extensive course on maintenance and troubleshooting. - Help desk: Kawasaki Thermal Engineering provides telephone support to Gas Chill 24 x 7. - As for the high efficiency and durability of our chillers, spare parts replacement only takes place on periodical phases. Technical Support Training Warranty Support Service Network support for all motors and generators manufactured by ABB with 24/7 Call Cneter Service ■ Documentation ■ Insulation Laboratory Support ■ Mechanical and Electrical engineering ■ Instruction service bulletin ■ Root Cause Analysis Product and Service training for customers ■ training tailored to customers requirement ■ EX / ATEX - training ■ Service partner Courses ■ Operational maintenance training Customer Support during product warranty period ■ Customer complaint processing CCRP ■ Technical Support and root cause analysis ■ Feedback process to quality and R&D Extensive Service network comprising units and authorized partners. ■ Workshop services and site services ■ Global Presence ■ Local Contacts and Support ■ Feedback to manufacturing units ■ Authorization process for service partners Service Packages Spare Parts Site Service Service Contracts For increased reliability and availability. ■ Upgrading and modernization. ■ Site Survey – Packages ■ Preventative maintenance programs. A Full range of genuine spare parts: ■ Commissioning parts. ■ Operational parts ■ Preventative maintenance kits Dedicated Service Engineers: ■ Installation ■ Commissioning ■ Inspection and maintenance ■ Testing and condition monitoring ■ Trouble shooting and repairs Tailored Service contracts for complete machine care ■ Customized service contracts according to customer requirements. ■ Maintenance contracts. ■ Remote monitoring ■ Extended Warranty.
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